Privacy Privacy
Help to Buy Surveyors (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Help to Buy Surveyors
309 Hoe Street
London
E17 9AG
United Kingdom
Email: hello@helptobuysurveyor.co.uk
Telephone: 020 4522 8366
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
What Personal Data We Collect
We may collect and process the following types of personal data:
Information You Provide
When you contact us, request a quote, or instruct our services, we may collect:
- Name
- Email address
- Telephone number
- Property address
- Billing details
- Any information included in enquiry forms or emails
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring website links
This information helps us improve our website and services.
How We Use Your Personal Data
We use personal data for the following purposes:
- Responding to enquiries and requests
- Providing property surveying and valuation services
- Preparing quotes and reports
- Managing bookings and appointments
- Processing payments and invoices
- Improving our website and services
- Meeting legal and regulatory obligations
We only process personal data where we have a lawful basis under UK GDPR.
Lawful Basis for Processing
We rely on the following lawful bases when processing personal data:
Contract
Where processing is necessary to provide our surveying or valuation services.
Legitimate Interests
To respond to enquiries, improve services, and operate our business effectively.
Legal Obligations
Where we are required to retain information for legal, tax, or regulatory purposes.
Consent
Where you have agreed to receive marketing communications (if applicable).
How We Store and Protect Your Data
We take appropriate security measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
Personal data may be stored on secure servers, cloud systems, or internal databases with appropriate safeguards.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Typical retention periods may include:
- Client records and valuation reports: up to 6 years
- Financial and accounting records: up to 6 years (as required by UK law)
- Enquiry information: retained only as long as necessary to respond to enquiries
Sharing Your Information
We may share personal data with trusted third parties where necessary, including:
- Professional advisers
- IT service providers
- Payment processors
- Legal or regulatory authorities
We ensure that any third parties handling personal data comply with data protection laws.
We do not sell personal data to third parties.
Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies may collect information such as:
- Website usage
- Device information
- Browsing behaviour
You can control or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to processing in certain circumstances
- Request transfer of your data (data portability)
To exercise any of these rights, please contact us using the details provided above.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Help to Buy Surveyors
309 Hoe Street
London
E17 9AG
Email: hello@helptobuysurveyor.co.uk
Telephone: 020 4522 8366